Returns and Refunds

We offer a store credit returns option where you are able to return your item and we will give you store credit for the cost of your purchase. This store credit will not expire and has no limitations of what it may be used on in our store.

Please note that if your item was purchased during a sale and / or with a discount, the amount spent at the time of purchase will be the amount credited. Store credit cannot be combined with a current or previous sale or discount code.

Your items are expected to be new and unused ( with no signs, damage , etc., ) to be exchangeable . if we receive any items ( x ) that show signs of use or damage , we reserve the right to reship you and refuse any further exchange of the specified item ( x ) .

Due to the current circumstances surrounding coronavirus ( COVID-19 ) , we are extending our return periods . Our policy lasts 20 days . if it has been 20 days since you received the item . We cannot take this item back . 

Email us at ( support@diamoura.com ) to initiate the return process . Once your return is received and processed , you will receive an email from ( support@diamoura.com ) using your store credit .

Nots: You will be responsible for paying your own shipping costs to return your item . in the event that there are no defects in the product .

Shipping costs are non-refundable . we always recommend Lock / Tracking mode on the return package for proof of return .

We are not responsible for failed delivery due to incorrect address provided at checkout. If your package tracking message says "returned to sender" or "undelivered" please contact us for steps to refund/re-send your package. We offer the ability to cancel these orders for a cancellation fee of only $11 if the package is returned to the sender rather than wrongly delivered. Of course, if this error is corrected before shipping, there will be no fee associated ( please double check your address ). 

We always recommend shipping to a permanent address. We are not responsible for packages ending up at the wrong address due to the customer providing a temporary address and a package then not being receiving it in time for redemption at that address. We recommend contacting the postal service and telling them to return the package to the sender or set up a forwarding address if this happens to you. We will offer return shipping if the parcel returns to our warehouse. You may also cancel with a $11 cancellation fee.

Once the packages are shipped to the address provided by the customer, the package is in the postal service's hands. We will always assist in any complications, however, we recommend contacting your local postal service for any issue in delivery to intercept and avoid a package being returned to sender or delivered to the wrong address (for example: incorrect address provided at checkout, package tracking marked as "delivered" but unable to locate your package, etc.). Feel free to contact us in this event via e-mail at ( support@diamoura.com ) and we will help you in any way we can; however, we are not responsible for errors in the post and these must be dealt with by filing a case through them to reach the result .

We are not responsible for any fees charged by customs. If these fees are not paid . If you do not receive the product for this reason , we cannot be held responsible. So we are pick up the item back at our headquarters, we will notify you and give you a choice Request an item to be re-shipped or canceled for a flat fee of $11.

Cancellation:

You may cancel your order for a refund prior to processing. Note that there is a $11 cancellation fee. For the best success in cancellation or change in your order, please contact us within 12 hours of placing your order. However, we cannot guarantee successful cancellation or order editing once the order is placed. 

We are unable to cancel, allow edits, or make address changes to orders that have already been shipped.