FAQs

Please allow 3- 7 business days of processing and production time for your order to ship out.

Average transit times to the United States:7-24 Business days .
Average transit times to International: 17-35 Business days .
There are circumstances that are out of control (natural disasters, holidays, weather, etc., ) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

The shipping period varies from one product to another, but our estimate is the longest to accommodate any emergency errors in the shipping process and preserve the customer's rights.

You can cancel your order without any penalty! You must cancel your order within 24 hours of its creation for the cancellation to be applied if the product has already shipped the penalty resulting from the shipping process will be charged . All you need to do is send us an email with the subject line "CANCEL".

If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email. If the address is wrong, we can correct this within 24 hours.

If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours .

If this happens to you, please contact us with:

-Your order number.

-A picture of the damaged product.

Once received, we'll be happy to send out another free of charge.

If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered immediately when we have them available. So if you ordered more than one item on a single order and receive only a part of your item don't worry, you will receive your other items shortly after.

If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours .