Order Cancellation

Orders of goods may be canceled if the ordered products have not yet been delivered. However, such a cancellation constitutes a breach of contract, and the seller may be entitled to compensation. The terms and conditions of the contract may specify that must be paid by the consumer for cancellation of the order before delivery of the goods or for cancellation of the service while the contract is in force .

However, the compensation must be reasonable, and consistent with the actual costs incurred by the seller in the specific case. The calculation of a reasonable level of compensation is affected, for example, by the level of compensation of the product, the progress made in its production, the time at which the cancellation occurred, the actual costs incurred by the seller and the seller’s loss of income.